FAQs

Our order processing time usually takes 1–2 business days from when you complete your purchase. After processing, domestic shipping within the U.S. typically takes 5–8 business days, depending on your geographic location. During peak periods such as holidays or major promotions, delivery times may be slightly longer due to increased order volume.

Currently, we do not offer expedited (express) shipping. However, we understand the need for faster delivery and are actively researching and preparing to launch this service in the near future. Once available, you will have more shipping options to choose from based on your needs and preferences for faster delivery. Please stay tuned to our website or subscribe to our newsletter for the latest updates on our shipping services.

We apply a flat rate shipping fee of $6.99 for all domestic orders within the U.S., regardless of order value. The shipping cost will be clearly displayed during the checkout process.

Yes, you can easily track your order. Once your order has been shipped, we will send you a confirmation email with a tracking number. Using this number, you can visit our website's Track Your Order page to check the shipping status and estimated delivery time. If you do not receive the tracking email or have any questions regarding your order, please do not hesitate to contact our customer service team for prompt assistance.

If you did not receive an order confirmation email, please first check your Spam or Promotions folders, as automated emails sometimes get filtered there. If after checking you still cannot find the confirmation email, please contact our customer support team directly at [email protected] so we can verify and confirm your order status for you.

Yes, you can return or exchange items within 32 days from the date you receive your order. We accept returns or exchanges in the following cases: the product is defective due to manufacturing issues, you received the wrong item, an item is missing, or the product does not match the description on our website. 

To be eligible for a return or exchange, items must meet the following conditions:

• Not used or washed
• Free from dirt, damage, or deformation caused by the customer

Any items that do not meet the above conditions may be rejected. We always strive to offer quick and flexible support to ensure a great experience for our customers.

You will be eligible for a refund in the following situations:

• The item is damaged or lost during shipping.
• The product has technical or manufacturing defects.
• You received the wrong product, wrong variation, or items are missing.
• The item does not match the description on our website.

We do not issue refunds for the following reasons:

• You changed your mind after receiving the product.
• You no longer need the product but there is no fault with it.
• Submitting the request 32 days after the date of receipt.

This policy helps us maintain fairness for both customers and sellers, while ensuring consistent service quality.

If the issue with your order is due to our fault, you do not need to return the item. We will process your refund without requiring you to send the product back or pay any return shipping fees.

Once you submit your refund request and we verify all the necessary details (including images and a description of the issue), the refund will be processed within 24 business hours.

The time it takes to receive your refund depends on your original payment method:

PayPal: 1–3 business days

Credit/Debit Card: 5–7 business days

We always aim to minimize processing time so you can receive your refund quickly and shop with confidence.

To request a refund or exchange, simply follow these steps:

1. Send an email to: [email protected]

2. In your email, please include the following information:

• Order number
• Description of the issue (e.g., torn product, wrong item sent, etc.)
• Photos or videos clearly showing the problem

Once we receive your email, we will review your request and verify its eligibility before proceeding.