Privacy Policy

Welcome to the Privacy Policy page of Ranoshop. At Ranoshop, we understand that protecting our customers' personal information is of utmost importance and is our top commitment in delivering services. This policy is designed to ensure transparency in how we collect, use, protect, and manage your personal data when you access and shop on our website,  https://ranoshop.com/. We are always ready to answer any questions related to privacy and data security. If you need assistance or would like to discuss this policy, please contact our customer support team via email at [email protected].

1. Types of Personal Information We Collect

We collect various types of personal information to facilitate order processing and shipping, as well as to enhance your shopping experience. These data fall into two main categories: information you provide directly and data automatically collected when you interact with our website.

Information you provide includes: full name, detailed shipping address, contact phone number, email address, payment information such as credit card numbers or your PayPal account, and any additional notes such as special requests for your order. These details are necessary to confirm orders, deliver to the correct location, and ensure accurate payment processing.

In addition, when you visit the website, our system automatically collects technical information such as your IP address, device type, browser type, access times, and on-site behavior (e.g., pages visited, time spent per page). This data helps us analyze and better understand user interaction with the website, which supports technical improvements and user experience optimization.

We confirm that we do not collect sensitive data such as health information, religious beliefs, or information about children under the age of 13 without the consent of a legal guardian.

2. Purposes of Using Personal Information

Your personal data is collected for specific, essential purposes, clearly defined to give you peace of mind when using Ranoshop services:

  • Order fulfillment: To confirm orders, communicate when needed, package, deliver, and track shipments. For example, if a shipping address is unclear, our support team may contact you to verify details.
  • Account management: If you register on our website, your information is used to manage your account, view order history, track order status, and update your personal details easily.
  • Service and product improvement: We analyze shopping behavior and feedback to enhance product design and develop collections like quilt sets, comforter sets, and duvet cover sets to better meet market demand.
  • Marketing and promotions: With your consent, we may send promotional programs or newsletters. You can opt-out at any time via the unsubscribe link in each email.
  • Legal compliance & dispute resolution: To fulfill legal obligations or resolve transaction-related disputes (e.g., verifying payment information in suspected fraud cases).

3. How We Collect Data

We collect personal data through two main methods: information you provide directly and automated technologies.

When you register, place an order, or contact support, you voluntarily provide personal information. These are stored to ensure efficient transaction processing.

Additionally, technologies like cookies and web beacons are used to automatically collect data on how you interact with the website. You can learn more in Section 5.

4. Your Rights Regarding Personal Data

We are committed to respecting your privacy rights and fully comply with data protection laws. You have the right to control your data stored by Ranoshop.

  • Access: Request what information we hold about you.
  • Correction: Request edits to inaccurate or incomplete data.
  • Deletion: Request data deletion in certain cases (e.g., no longer using the service), unless retention is required by law or for dispute resolution.
  • Restriction or objection: You can restrict or object to data use for marketing or automated processing. For example, if you no longer wish to receive marketing emails, simply click the unsubscribe link in the email or contact us directly.

We process all requests transparently and securely, typically within 48 business hours.

5. Cookie Policy and Tracking Technologies

Cookies and similar technologies play a key role in enhancing your website experience. Cookies are small files stored on your device by your browser, which remember your preferences for future visits–for example, keeping you logged in or preserving items in your cart.

We also use technologies like web beacons or tracking pixels to analyze user behavior for performance and design improvements.

We use the following types of cookies:

  • Essential Cookies: Required for website functionality (e.g., login status, shopping cart).
  • Performance Cookies: Help us understand how users interact with the site.
  • Advertising Cookies: Used to deliver ads tailored to your interests and browsing behavior.

You can control cookie usage through your browser settings or our cookie consent banner. However, disabling cookies may affect website functionality.

6. Payment Data Security

We prioritize the security of your payment information. All transactions on our website are encrypted using SSL security standards, ensuring safe transmission without third-party interception. Sensitive payment data such as credit card numbers are not stored on our servers but are processed via trusted gateways like PayPal. 

Our payment partners are PCI DSS compliant, providing you with peace of mind when making transactions. All transactions are strictly monitored to detect and prevent fraud.

7. Sharing and Disclosure of Personal Information

We do not sell or transfer your personal information to third parties without your explicit consent, except in the following circumstances:

  • Shipping partners: For accurate delivery of your orders.
  • Payment providers: To process your transactions.
  • Legal requests: To comply with laws or protect company rights.
  • Marketing/Research (With consent): With your permission—to support marketing campaigns or studies.

All partners must comply with strict data protection agreements similar to our standards.

8. Ownership and Protection of Digital Content

All product images, descriptions, website design, logos, trademarks, and digital content on https://ranoshop.com/ are the intellectual property of Ranoshop. Unauthorized copying, reproduction, or distribution is strictly prohibited and may result in legal action under intellectual property law.

Protecting our content ensures brand credibility and provides customers with accurate, trustworthy information about the products they choose.

9. Policy on Children's Data

We are especially concerned about protecting children's information. Ranoshop's website and services are not intended for children under 13, and we do not knowingly collect data from children without guardian consent. If such data are discovered, we will delete them immediately in accordance with COPPA and relevant laws.

Guardians may contact us to review or request deletion of their child's data if collected without proper consent.

10. Handling Complaints and Disputes

If you have any complaints or concerns regarding how Ranoshop handles personal data, we are committed to addressing them quickly and transparently. Please send your concerns via email to [email protected]. We will verify the information, respond to clarify the situation, and offer a resolution within 10 business days. If necessary, you may also contact data protection authorities in the U.S. for further assistance.

11. Data Protection Throughout the Supply Chain

We partner only with suppliers, shippers, and affiliates who share our strict commitment to personal data protection. All partners are required to sign confidentiality agreements and uphold the same high standards of data security throughout order fulfillment.

12. Use of Data for Product Development

Customer behavior and feedback are analyzed to develop new product lines and improve quality. Data is used in an aggregated, non-identifiable form to ensure your privacy is preserved.

13. Scope of the Privacy Policy

This privacy policy applies to all users and customers accessing the website https://ranoshop.com/, whether you're a new visitor, registered user, or partner within our service ecosystem. Continued use of our services indicates your acceptance of this policy.

14. Commitment Not to Sell or Lease Data

Ranoshop strictly does not sell, lease, or transfer your personal information to third parties for commercial or marketing purposes without your specific consent. All information is used solely to complete transactions and improve services.

15. Contact for Privacy Support and Inquiries

If you have any questions, requests, or need consultation regarding privacy and data protection while using Ranoshop, please contact us via: