Shipping & Delivery

1. Shipping Areas Within the United States

We currently support shipping to all 50 U.S. states.

Please note:

We do not ship to P.O. Boxes or military addresses such as APO/FPO.

Please provide a valid shipping address, including street number, street name, city, and ZIP code to avoid any delays in delivery.

2. Shipping Fees and Free Shipping Policy

We apply a flat shipping rate of $6.99 per order, regardless of the number of items.

At this time, we do not offer free shipping. All orders are subject to this flat shipping fee.

The shipping fee will be clearly displayed during checkout before you confirm your order.

3. Processing Time and Estimated Delivery

We are committed to processing your orders promptly to ensure a great customer experience.

Order processing time: 1–2 business days (excluding weekends and holidays).

Estimated shipping time: 5–8 business days.

Total estimated time from order to delivery: 6–10 business days (including processing and shipping).

Please note:

Delivery times may be affected by factors such as:

  • The recipient's geographical location.
  • Severe or unexpected weather conditions.
  • High order volumes during major holidays such as Black Friday, Christmas, or New Year.

4. Shipping Carriers and Order Tracking

We partner with reputable shipping carriers in the U.S. to ensure your order arrives safely and on time.

Shipping partners: USPS, UPS, FedEx

Once your order is shipped, you will receive a confirmation email with a tracking number.

You can use this tracking number to check your order status directly on our website via the Track Your Order page.

If you do not receive a confirmation email, please contact our customer support team at [email protected].

5. Special Shipping Policies and Notes

We strive to ensure your order is delivered smoothly. In case of any issues, our support policies are as follows:

Failed Delivery: If no one is available at the delivery address, we will contact you to arrange a re-delivery.

Important note: We are not responsible for orders that cannot be delivered due to incorrect or incomplete address information provided by the customer. Please double-check your shipping details before completing your order to avoid delays or failed deliveries.

Lost or Damaged Orders: If your order is lost or damaged during shipping, we will offer a replacement or refund depending on the situation. Please provide photos or relevant information to verify the issue.

6. Customer Support Contact

If you need further assistance regarding shipping, please contact us via:

  • Email: [email protected]
  • Address: 12530 Fairwood Pkwy, Bowie, MD 20720
  • Support Hours: Monday – Friday, 8:30 AM – 5:30 PM (EDT)