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Terms of Service
Thank you for choosing Ranoshop as your online destination for bedding products such as quilt sets, comforter sets, and duvet cover sets. By accessing and using Ranoshop's website, you acknowledge that you have read, understood, and agreed to comply with all the following terms of service. These terms are established to ensure the rights and responsibilities of both parties – Ranoshop and the customer – during an online transaction and service usage.
1. Purpose and Scope of Application
These terms of service govern the rights and obligations of both Ranoshop and customers when accessing, ordering, paying for, and using services provided on the website https://ranoshop.com/. These terms apply to all customers who shop online on the website, including new customers and registered account holders. The purpose of these regulations is to create a clear, transparent, and convenient legal framework for both sellers and buyers, while preventing illegal activities or disruptions on the e-commerce platform. Ranoshop commits to implementing security procedures, order processing, and customer service in accordance with U.S. laws, and requires customers to strictly comply with the established terms.
2. Rights and Obligations of Customers
When using our website and services, you are responsible for providing complete, accurate, and up-to-date personal information necessary for order placement and delivery. This includes but is not limited to email address, shipping address, phone number, and payment card details. Providing inaccurate or incomplete information may cause difficulties in processing orders, leading to delays or cancellations. Additionally, you agree to use the website appropriately, not exploiting the platform for illegal acts, fraud, or negatively impacting the system, including but not limited to the use of false information, spam, or cyberattacks. Compliance with security and privacy regulations is also your responsibility to protect your own rights and ensure service stability.
3. Rights and Obligations of Ranoshop
Ranoshop commits to providing transparent and accurate information about products displayed on the website. However, due to technical errors, system updates, or other objective reasons, prices and product information may change without prior notice. Ranoshop reserves the right to adjust, modify, or temporarily suspend the provision of products and services to meet market demands and ensure quality customer service. Additionally, Ranoshop is responsible for reviewing and verifying orders to prevent fraud, including refusing to process orders if signs of invalidity, fraud, or unauthorized payment information are detected. We also reserve the right to suspend services or limit customer access if violations of terms or behaviors detrimental to the customer community and Ranoshop's operation are found.
4. Purchasing and Payment
You can easily select your favorite quilt sets, comforter sets, and duvet cover sets and place orders through the website. The purchase process is designed to be simple and convenient with steps including product selection, cart review, entering shipping information, and choosing the appropriate payment method. Ranoshop currently supports payments via PayPal as well as major credit and debit cards such as Visa, MasterCard, Discover, and American Express through the PayPal payment gateway. Using PayPal ensures the security and safety of your financial information. Upon completing your order, you agree that Ranoshop or its authorized payment processor has the right to charge your chosen payment method for the total order amount, including shipping fees. In case of invalid, unauthorized, or declined payment information, the order may be held or canceled to ensure transaction safety.
5. Shipping & Delivery
Ranoshop applies a flat shipping fee of $6.99 for all orders delivered to any address within the 50 states of the United States. We are committed to promptly processing and shipping orders as soon as they are confirmed and successfully paid. However, in certain force majeure cases such as adverse weather conditions, transportation disruptions, or unforeseen circumstances beyond control, delivery times may be extended. In such cases, we will try to notify you promptly to coordinate and adjust if necessary. Ranoshop is not responsible for damages caused by delays due to factors beyond our control. Currently, we only support domestic shipping within the United States and do not offer international shipping services.
6. Return, Exchange, and Refund Policy
Ranoshop values customer satisfaction as a top priority and provides a clear and transparent return and refund policy to protect your rights. Within 32 days from the date of receipt, if the product you receive is defective due to manufacturing faults, damaged during shipping, not as described on the website, or does not match your order, you have the right to request an exchange or refund. Once your request is verified, the refund process will begin within 24 business hours. Please note that refund times may vary depending on your original payment method. For PayPal, refunds usually process within 1–3 business days; for credit/debit cards, it may take 5–7 business days or longer depending on the issuing bank's procedures. Conversely, Ranoshop does not accept returns or refunds in cases where the product was returned due to change of mind, has been used or washed, damaged by customer actions, or if the return request is made after 32 days from receipt. Please carefully consider before sending requests and ensure the product remains in its original condition to receive support.
7. Information Security
Ranoshop commits to protecting customer personal information according to U.S. data privacy laws. All personal data you provide during order placement and service use will be collected, processed, and stored securely, used solely for order processing and service improvement. We do not share customer personal information with third parties without your explicit consent, except when providing information to carriers, payment processors, or as required by law or authorized agencies. You can be assured of the safety and privacy of your data when using Ranoshop's services.
8. Content Ownership
All content on Ranoshop's website, including product images, detailed descriptions, brand logos, text, and interface designs, are intellectual property owned or legally licensed by Ranoshop. Copying, reusing, distributing, or modifying any content in any form without written authorization from Ranoshop is illegal and subject to legal action under applicable laws. We cherish and protect our intellectual property to maintain professionalism and brand reputation in the market.
9. Governing Law and Disputes
Any disputes arising from accessing, using services, or transactions on our website will be resolved under U.S. federal laws and the laws of the state where Ranoshop operates. In case of disputes, Ranoshop and customers agree to negotiate and mediate to find a fair solution before resorting to courts or legal authorities. You may also contact our customer service team directly for prompt and fair resolution of any issues.
10. Changes to Terms
Ranoshop reserves the right to update, adjust, or supplement these terms of service at any time without prior notice. All changes will be publicly posted on the website for customers to review. Continuing to use our website and services after these terms have been updated constitutes your acceptance of the new terms. Therefore, we recommend customers regularly check the Terms of Service page to stay updated.
11. Contact Information
If you have any questions, concerns, complaints, or need advice about the terms of service, shipping policy, returns, or any aspect of your shopping experiences at Ranoshop, please contact our customer support team via email at [email protected]. Our support team is available Monday – Friday, 8:30 AM – 5:30 PM (EDT).