Track Your Order

How to Track Your Order

You have two quick ways to track your order:

1. Via Shipment Email

As soon as your order has been shipped, we will send you a shipment confirmation email. This email contains a tracking number and a direct link to the carrier's tracking page. You can simply click the link to see the detailed information.

2. Using the Tracking Tool

You can also enter your tracking number in the box below.

Note: The tracking number is not the order number.

If You Encounter a Problem

Sometimes, tracking can have a few hiccups. If you experience any of the following issues, don't worry:

• Tracking number not working: Please make sure you have entered the correct number. If it still doesn't work, the information may not have been updated yet. Please try again in a few hours.
• Status not updating: It's normal for a package to remain at a warehouse or transit station for a few days. If the status hasn't changed for more than 5 days, please contact us.
• "Delivered" but you haven't received it: Please check your mailbox, as well as with family members or neighbors. If you still can't find it, please notify us immediately via email at [email protected] for assistance.